Return Policy

We hope you enjoy Wooowshop's products, but we completely understand if the product does not fully meet your expectations. If you have any concerns or questions about the product, please feel free to contact us at support@wooowshop.com.

Returnable/Exchangeable Items:

The following items are eligible for return, refund, or exchange within 30 days of receipt if they meet one of the following conditions:

  • Defective Products: Provide an unboxing video to prove the item was damaged or broken during shipping.
  • Color Mismatch: The color of the item does not match the color selected in your order.

Non-Returnable/Non-Exchangeable Items:

The following items are not eligible for return:

  • Products exceeding the 30-day warranty period.
  • Items that have been used, worn, or improperly handled.
  • Custom Handmade Items, including mother-of-pearl crafts: These are exclusive, custom-made items that are carefully handcrafted. Once the order is placed, it enters the production process and cannot be canceled or returned (unless there is a quality issue).

Color/Image Disclaimer

While we strive to provide accurate images and descriptions of product colors and designs, slight variations may occur due to screen settings, lighting during photography, or production batch differences.

Wooowshop is not responsible for discrepancies in color or design that are not manufacturing defects. By purchasing from Wooowshop, you accept the following risks:

  • Product colors or designs may differ slightly from the website images.
  • Different production batches may result in minor variations in color or texture (e.g., slight differences in gray tones or gloss levels).
  • If you are dissatisfied with the color or surface effect and wish to return the product, you will be responsible for return shipping costs.

How to Return?

Follow these 4 steps to simplify the return/refund process:

  1. Submit a Request
    Email our customer support team at support@wooowshop.com with the following information:

    • Order number
    • Product name
    • Reason for the return

  2. Await Confirmation
    Our team will respond to your request within 48 hours, providing you with a Return Merchandise Authorization (RMA) form and the return address.

  3. Return the Product
    Follow the instructions on the RMA form to send back the product. Please provide proof of return, including a tracking number and a valid return receipt.

  4. Refund/Exchange Processing
    Once we receive the returned item, we will notify you via email within 48 hours and arrange a refund or exchange.

    • PayPal Refunds: The transaction will be completed within 24 hours.
    • Credit Card Refunds: Typically processed within 7 days, but this may vary depending on your bank.

Return Shipping Fees and Address

  • Customers are responsible for all return shipping costs, which are non-refundable.
  • If the return is due to a product quality issue (see "Returnable Items"), return shipping fees will be waived, but photo evidence must be provided.
  • We recommend using the most economical registered airmail service for returns.

Important Notes

Please ensure you contact us via email at support@wooowshop.com to obtain approval before returning any items. Returns without prior authorization will not be accepted.

Special Instructions

Wooowshop strives to resolve disputes promptly. Providing the following information will help us expedite the process:

  • Photos or videos of the damaged item. If photos are insufficient, please provide a video.
  • Screenshots of complaints containing your name, date, and content (e.g., PayPal disputes or email submissions).

If you need further assistance, don’t hesitate to contact us!