Return Policy

Wooowshop is committed to providing handcrafted products rich in cultural heritage and fine craftsmanship. We hope you are satisfied with your purchase. If you need to request a return or exchange, please read the following policy carefully:

Eligible Returns or Exchanges

You may request a return, refund, or exchange within 14 days of receiving your item if one of the following conditions is met:

Shipping Damage

  • The item was damaged during transit.
  • A clear and complete unboxing video is required as verification.

Incorrect Style or Model

  • The item received does not match the style or model confirmed in the order.
  • Note: Color, texture, or gloss variations do not qualify as style errors.

Non-Returnable Items

We do not accept returns or exchanges in the following cases:

  • The product was delivered more than 14 days ago.
  • The product has been used or damaged due to human causes.
  • The order includes mother-of-pearl custom handcrafted items. Once production begins, such products cannot be canceled or returned unless there is a confirmed quality issue.

Disclaimer on Color and Pattern Variations

Due to the handcrafted nature of our products, slight variations in color, gloss, and texture are normal and not considered defects.

By placing an order, you acknowledge and agree to the following:

  • Actual colors may differ slightly from images on the website due to monitor settings and lighting during photography.
  • Products from different batches may have variations in hue, gloss, or texture.

Return Process (4 Steps)

Step 1: Submit a Request

Email us at support@wooowshop.com with the following details:

  • Order number
  • Product name
  • Reason for return

Step 2: Wait for Confirmation

We will reply within 48 hours and provide a Return Merchandise Authorization (RMA) number and return address.

Step 3: Ship the Item

Return the item as instructed in the RMA and provide:

  • A valid tracking number
  • Proof of shipment (e.g., receipt of registered mail)

Note: Wooowshop is not responsible for items damaged during return transit due to improper packaging. We recommend using padded packaging.

Step 4: Refund or Exchange

Once we receive and inspect the returned item, we will notify you via email within 48 hours:

  • PayPal refunds: processed within 24 hours
  • Credit card refunds: processed within 1–2 business days. Processing times may vary by bank, typically within 7 business days.

Shipping Fee Policy

  • Customers are responsible for all return shipping costs, which are non-refundable.
  • If a return is due to a confirmed product issue (such as shipping damage or wrong style), we will cover the return shipping cost, provided a complete video is submitted as evidence.
  • We recommend using tracked, economical registered airmail for returns.

Important Notice

  • Unauthorized returns will not be accepted.
  • Please contact us by email before shipping the item to obtain an RMA number and instructions.
  • To help us process your case faster, please also include (if applicable):
    • Clear photos or videos of the product issue
    • Screenshots of dispute records, such as PayPal claims or email communication, showing your name and the date

If you need further assistance, feel free to contact us at support@wooowshop.com.