Return Policy

We hope you love Wooowshop's products, but we completely understand if our product doesn't fully meet your expectations. If you have any issues with our products, please contact us at support@wooowshop.com.

What can I return/exchange?

Returnable items:

Items that can be returned/refunded or exchanged within 30 days of delivery must meet one of the criteria below:

  • Faulty items: damaged, broken, or soiled upon arrival.
  • Items received in the incorrect size/color.
  • Unwashed, unworn, and unused item(s) that don't meet your expectations.

Non-Returnable items:

We will not accept returns with any of the following conditions:

  • Items beyond the 30-day warranty time frame.
  • Worn, used, or misused items.
  • Sale items are not eligible for return or exchange unless faulty.

Color / Image Disclaimer

Despite every effort to provide accurate images of each product’s color and design, actual colors and designs may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, and other factors. Wooowshop will not accept responsibility for any color or design differences that are not factory faults. In purchasing from Wooowshop, you agree to accept the minor risk that there will be a slight variation between the actual color and design and the representation on our website. In addition, please be aware that colors and textured finishes often vary from different production batches; for example, slightly different shades of ‘Grey’, and different degrees of shininess. A customer will be responsible for the delivery fee for any return due to dissatisfaction with a finish (that is not a fault).

How do I make a return?

Follow the 4 steps to simplify your return/refund process.

Step 1: Submit the following to our care team email (support@wooowshop.com):

  • Order number
  • Product name
  • Reason for return

Step 2: Our care team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address via email.

Step 3: Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

Step 4: Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 48 hours. After this, please note the refund times below:

  • For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account.
  • For credit card refunds, it usually takes 7 days, but the time may vary by merchant and bank, with some taking a few days and others taking a few months.
Return shipping and address


All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the return is due to an issue with the product outlined above in the returnable items section, then you are not required to bear the shipping fee for this reason; you must send a photo, though.

Please contact your local post office to confirm the accurate return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Note: For any return or exchange application, please contact us by email (support@wooowshop.com) in advance and return the goods after getting approval. We don't accept returns without a prior request.

Please read the following additional details carefully

Wooowshop offers a quicker dispute solution and will appreciate it a lot if you provide:

  • Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
  • Screenshot of the email or dispute received including name, date, and content. In other words, a customer has sent the complaint (through PayPal Dispute or other Gateway, email, etc.).

The products need to be returned to Wooowshop if our Dispute Team asks for a return in disputes.

Except for the important interpretation, Wooowshop will make a refund, resend, or accept the return for any of the following cases:

Orders Delayed

For orders shipped to the USA, orders are lacking tracking information, in transit, pending, expired 45 days after orders departed from Wooowshop warehouse. For some special shipping methods, Wooowshop cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order has arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Wooowshop will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

Orders Not Received

Wooowshop will not deal with the refund or resend if the tracking information shows the order is delivered. If you have not received the package, a non-delivery certification issued by the local post office with an official seal is necessary.

Tracking Information Alert

The tracking information shows Alert. The reasons are listed as below: a) Incorrect/insufficient address. b) No such number. c) Unknown recipient. d) Refused. e) Do not pick up in time. f) No safe delivery location. g) Uncleared customs. h) Others.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Wooowshop takes no responsibility if products have been lost.

If the logistics company starts returning the goods, Wooowshop will put the products in your private inventory and will not refund them when we receive the returned items. Wooowshop cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

Products Damaged

Wooowshop offers a full refund or a replacement if packages arrive badly damaged. Wooowshop offers a partial refund or a replacement if packages arrive partially damaged (except for threads, slightly wrinkled areas, small scratches, etc.).

Notes:

  • For fragile products, a refund is highly recommended.
  • For damaged packing boxes, Wooowshop cannot offer any refunds or other after-sale services due to the long-distance international delivery.
  • For ordinary electronic products, you should file a complaint or raise a dispute with Wooowshop within 7 days of delivery.
  • For service products, Wooowshop will refund the amount for the product to you. If you have Wooowshop quality inspection service, otherwise, Wooowshop will not take any responsibility for this. (See the following important interpretation)

 

Incorrect or Missing Products

Wooowshop has a strict quality control process before products are dispatched. Wooowshop will deal with incorrect or missing products as follows:

  • For incorrect products, Wooowshop offers a full refund or replacement.
  • For products with wrong color, size which doesn't affect product function, etc., Wooowshop offers a refund or resend if you provide a screenshot of your clients' complaint including name, content, and date.
  • For parts missing which don’t affect product function, Wooowshop may refund partially or resend the missing part; for parts missing which affect product function, Wooowshop will resend the product only.
  • For accessories, Wooowshop will resend the accessories.

Notes:

  • For size problems, Wooowshop will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

Orders Cancellation

For order cancellations, Wooowshop offers a full refund before products are processed by warehouses. After payment:

  • POD orders cannot be canceled as it is customized.
  • Preorder inventory orders cannot be canceled as it is a special product and only available for you.
  • Video and photo orders cannot be canceled as Wooowshop has planned and prepared them for you after payment.

Important Interpretation

Deadline for Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Force Majeure

Wooowshop takes no responsibility for any product damage or shipping delay caused by acts of God, including but not limited to: epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, customs inspections. However, Wooowshop will notify you by email, etc.

Shipping Method Limits

Some shipping methods are not trackable when orders arrive at certain states or cities; Wooowshop will not accept any disputes.

Destination Limits

Due to limited international transportation, Wooowshop will not accept any disputes when your orders are shipped to the following areas: American Samoa, Guam, Northern Mariana Islands (Saipan), Puerto Rico, U.S. Virgin Islands.

Return

Products can be returned to Wooowshop warehouses only. However, we do not suggest returning products to our warehouses because international shipping costs are high and it takes at least 3 months to arrive at Wooowshop Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

If you indeed want your buyer to return the products, please follow these steps: How to return products to Wooowshop warehouse. Please return products within 30 days after receiving them.

Service Products

Service products apply to the following interpretation:

  • Any disputes arising from products damaged or shipping delays, Wooowshop may not refund the product cost.
  • Any disputes arising from bad quality, Wooowshop may not accept as the supplier is not Wooowshop.
  • For service products without Wooowshop's quality checking inspection, Wooowshop may not accept the disputes.

Unacceptable Disputes

Wooowshop shall not accept any unreasonable disputes, including but not limited to:

  • The buyer does not like it.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly.
  • Product differences were negotiated in advance.
  • Tracking information deleted by logistics companies or local post offices.
  • In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with customs clearance in line with the foreign trade policies of certain countries.

Wooowshop always tries to offer the best service. If you have any other questions, please feel free to contact us.